• During the temporary SMS outage for Twilio accounts, a disconnection of the main Twilio account occurred.
• Our team immediately began an investigation to find out the reason for the outage.
• Twilio Support was contacted immediately and they helped get to the root of the issue, which was the main account disconnection.
• Our team diligently worked with Twilio support to reestablish the connection as soon as possible.
• The connection was shortly reestablished and the service went back to fully operational.

We apologise for the inconvenience and we will work with Twilio to ensure that this is avoided in the future.